COVID-19 Health and Safety Precautions

Dear Valued Guests,

The Tuolumne Band of Me-Wuk Indians is committed to protecting the well-being of our guests and team members. Our goal is to provide the safest possible environment for your comfort and enjoyment.

To achieve this, we have implemented the following health and safety precautions with consideration of state and federal guidelines. These include:

  • Temperature screenings for guests upon entry
  • Masks are required
  • Reduced guest occupancy levels
  • Frequent cleaning of surfaces, machines and high-traffic areas
  • Hand-sanitizing stations readily available throughout the resort
  • Plexiglass shields at Players Club, the Cashier, Jumping Coyote Espresso and the Black Oak Cafe
  • Physical distancing floor markers placed at Players Club, the Cashier, ATMs and kiosks
  • Jumping Coyote Espresso is open for to-go orders only. The Black Oak Café and Seven Sisters are open for dine-in service. Visit their pages for updated hours and modified menus.
  • Manzanita and Willow Creek bars are open for full beverage service. Please observe physical distancing guidelines: Stay six feet apart while waiting for drinks.
  • Slot machine seating is adjusted to promote appropriate physical distancing. Machines are frequently sanitized.
  • Table games are limited to a maximum of three players per table. All games are contactless and played face-up: only the dealer will touch cards and chips.
  • All team members are required to:
    • Complete COVID-19 safety training
    • Undergo a temperature screening before starting their shift
    • Wear Personal Protective Equipment (PPE)
    • Wash their hands thoroughly and frequently
    • Monitor their health and not come to work if they are not feeling well

The following services are currently open:

The following services will remain closed until further notice:

  • The Gift Basket
  • The Mill Sports Bar & Grill
  • The Underground Arcade
  • Black Oak Lanes
  • The Poker Room
  • Kingpins
  • Willow Creek Lounge entertainment
  • The River Bar
  • Valet
  • Catering/Group Sales
  • Bus Program

Protecting and supporting our Black Oak Casino Resort family and the public continues to be of the utmost importance to us. For everyone’s health and safety, if you do not feel well, please stay at home.

 

Leif Kruger

General Manager

FAQ

Gaming Floor

Q: What happens to my Players Club offers from March/April?

A: All Free Play offers from March and April have been reissued for June. Check your newsletter mailing or visit Players Club for details.

Q: How does the closure affect my Players Club tier? Will I be dropped to a lower tier since I haven’t been able to play?

A: No. You will retain your current tier until December 31. See Players Club for details.

Q: You’ve announced that “not all slot machines will be available” because of social distancing. How will this work?

A: All machines are on, but seating has been reduced. If the machine you want is right next to one already occupied by another player, please observe social distancing guidelines and wait until they leave.

Q: What if my slot machine cash-out voucher expired during the COVID-19 closure?

A: For vouchers that expired on or before March 15, 2020, the expiration date will be extended for six months from the date printed on the voucher.

Q: My birthday happened during the closure. Will I still be able to receive my gift and birthday Free Play?

A: Yes. You can still get your gift from Players Club until June 30. For birthday Free Play, visit a kiosk from June 8 – 21.

Q: Are masks required?

A: Yes. For your convenience, if you do not already have a mask, one will be provided upon entry during temperature screening.

Q: Are you still allowing buses from the Valley to come to the casino?

A: Not at this time. The bus program is on hiatus for the first phase of reopening.

Hotel and RV Park

Q: Is the hotel open? Is the pool open?

A: Yes. The pool is open to hotel guests only. The fitness center will reopen at a later date.

Q: Is the RV Park open? Can non-Tuolumne County residents make a reservation?

A: The RV Park is open, and anyone can make a reservation online or by phone.

Q: Do I need to have a hotel or RV park reservation to enter the casino?

A: No. The casino is open to all guests age 21 and over.

Q: Do I get priority/guaranteed entry into the casino if I have a hotel reservation?

A: Yes, there will be a priority line at the door for hotel guests and Diamond cardholders if the casino is at capacity.

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