Welcome Back to THE HOTEL at Black Oak Casino Resort!

Today, more than ever before, your health and safety are our top priorities.  As the Housekeeping Manager, I take great pride in maintaining above-standard levels of cleanliness and sanitation. In response to COVID-19, we are taking additional measures with our cleaning and hygiene protocols:

• We have removed many items from the guest rooms and created an amenity bag that has been packed in a clean environment. Please take this bag and all included items with you upon departure as we will dispose of any left behind.
• Forget something? All items are available and stored in a clean area. Press the Guest Services button on your in-room phone and allow 15 minutes for your items to be delivered.
• Guest Room Attendants will not be performing housekeeping services automatically during your stay. If you need any assistance from our housekeeping team, please press the Guest Services button on your in-room phone to schedule a time we can assist you.
• Guest elevators are limited to a four-person maximum for those traveling together OR two people if not traveling together.
• The Fitness Center will remain temporarily closed.
• Valet and Bellman services have been suspended at this time.
• The pool hours are now 8 a.m. to 10 p.m. with a maximum occupancy of 30 guests. Pool towels will not be left out at the pool. Retrieve your pool towels by calling Guest Services poolside or while in-room.
• Increased cleaning frequency of public areas.
• Hand sanitizer stations are located throughout THE HOTEL.

At Black Oak Casino Resort, we believe it is in challenging times like these that our exceptional hospitality service is needed most of all. We welcome you back to our resort and hope you have a comfortable, safe and fun getaway.

Warm Regards,

Jessie Ayala

Housekeeping Manager

Reservations: 1.877.747.8777 or reservations@blackoakcasino.com