Temporary Casino Closure

Black Oak Casino Extends Temporary Closure Due to Coronavirus (COVID-19) Pandemic

March 30, 2020

 

Thank you for your continued patience and understanding during this unprecedented time. To support efforts to slow the spread of COVID-19, we have decided to extend the temporary casino closure past March 31. We will diligently monitor the guidance of federal, state and county authorities to determine when it will be safe to reopen.

THE HOTEL, RV Park and Bear Creek Station will remain open to service the community.

We wish you and your loved ones well. We’ll get through this! We look forward to seeing you all again soon.

 

The Tuolumne Band of Me-Wuk Indians
The Tuolumne Economic Development Authority, Inc. (TEDA)
Black Oak Casino Resort Management

Black Oak Casino to Temporarily Cease Operations Due to Coronavirus (COVID-19) Pandemic

March 17, 2020

 

To help prevent the spread of COVID-19, the Tuolumne Band of Me-Wuk Indians, the Tuolumne Economic Development Authority, Inc. (TEDA) and Black Oak Casino Resort management have decided to temporarily cease casino operations. The casino will close on Wednesday, March 18 at 8 p.m. through Tuesday, March 31. During this period, casino team members will continue to receive compensation and benefits.

The health and safety of our guests, team members, and our tribal and local communities are of the utmost importance to us. We are fully committed to protecting and supporting our Black Oak Casino Resort family and the public good.

It is important to note that we are not aware of any positive tests for COVID-19 here at the resort or in Tuolumne County. However, despite our increased efforts to provide a clean, comfortable environment, it has become clear that more action is now necessary. We will continue to monitor the guidance of federal, state and county authorities during this difficult time.

THE HOTEL, RV Park and Bear Creek Station will remain open to service the community. Players Club members will retain their tier status and current offers will still apply when we resume operations.

In the event that the casino needs to extend the temporary closure, we will update guests and the community on our website and social media.

Thank you for your understanding and support. We look forward to welcoming you back when it is deemed safe to do so. Take care and look out for each other. We’ll see you again soon!

 

The Tuolumne Band of Me-Wuk Indians
The Tuolumne Economic Development Authority, Inc. (TEDA)
Black Oak Casino Resort Management

iGuest FAQs

 

Q: Why are you closing? Do you have a confirmed case of COVID-19?

A: To help prevent the spread of COVID-19, the Tuolumne Band of Me-Wuk Indians, the Tuolumne Economic Development Authority, Inc. (TEDA) and Black Oak Casino Resort management have decided to temporarily cease casino operations. It is important to note that we are not aware of any positive tests for COVID-19 here at the resort or in Tuolumne County.

Q: How long will you be closed? How will I know when you reopen?

A: We plan to reopen the casino on Wednesday, April 1. We will continue to monitor the guidance of federal, state and county authorities during this difficult time. When we reopen, or in the event that the casino needs to extend the temporary closure, we will update guests and the community on our website and social media.

Q: What happens to my Players Club account while you’re closed? What happens when you reopen?

A: Your Players Club card will remain active and your tier status will be maintained until the end of the year. All slot point and rewards balances will be kept in your account. Your current offers will be honored and/or reissued once we resume normal operations. You will also continue to receive Players Club offers and invitations.

Q: Are your March casino promotions and events canceled? Will they be rescheduled?

A: All March and April promotions and entertainment events have been postponed during this temporary closure. If you were invited to the black and copper kitchen accessory giveaway in March, pick-up for the final two items will be scheduled when we reopen. We will send an email to invited players with information about the new pick-up dates when this is determined. 

Q: If THE HOTEL is still open, can I use my current offer?

A: We are not currently accepting hotel offers. Your offer will be honored once we resume normal operations.

Q: If I made a reservation with you for THE HOTEL or RV Park, can I get a full refund?

A: Yes, there will be no cost to change your reservation to a future date. Any cancellation fees will be waived.

Q: What if my slot machine cash-out voucher expires while you’re temporarily closed?

A: For vouchers that expired on or before March 15, 2020, the expiration date will be extended for six months from the date printed on your voucher.

Q: Are you cleaning the casino during the closure?

A: Yes. We will use the closure period to do a very thorough deep cleaning of the building using medical-grade cleaning supplies. This will include the gaming floor, restaurants, kitchens, offices and employee spaces.

Q: Will Bear Creek Station be open?

A: Yes. Bear Creek Station will remain open to provide gas, propane and convenience items to the community and team members.

Q: Are you paying your employees while you’re closed?

A: Yes. Our team members will continue to receive base pay and benefits during the closure.

Get $25 in Free Play

Learn More

Pin It on Pinterest